Terms & Conditions

These terms apply to all services provided by Downtown Services to residential and commercial clients in Dubai and Abu Dhabi. By accepting a quotation, confirming a booking or allowing our team to begin work, you accept these terms.

Where we have signed a separate written contract with you: an annual maintenance contract, a facility management agreement or a project contract, that document takes precedence wherever it differs from these terms.

Published starting prices on this website are exactly that: starting points. Cleaning services start from AED 299 and technical services from AED 349. Your binding price is the fixed written quotation we issue for your specific job.

Quotations are valid for thirty days unless stated otherwise, and are based on the information available to us at the time. Where a survey is required to quote honestly, that survey is free of charge and carries no obligation.

Commercial and project scopes are priced after survey and are set out in a written itemized proposal.

All prices are exclusive of VAT unless stated otherwise. VAT is applied at the prevailing rate where chargeable.

If we discover during a job that the scope is materially different from what was quoted, we stop, explain the position and issue a revised quotation. Work does not continue on the changed scope until you have approved it.

We will never add a charge to an invoice for work you were not told about and did not approve.

• Providing safe and timely access to the property at the agreed appointment time.
• Arranging building permits or community approvals where you have asked us not to handle them on your behalf.
• Telling us in advance about hazards, restrictions, sensitive finishes, pets or anything else that affects how we should work.
• Removing or securing valuables and fragile items from the immediate work area.
• Providing access to water and electricity where the work requires it.

Where we attend at the agreed time and cannot gain access, a wasted-visit charge may apply as set out in our Refund and Cancellation Policy.

We carry out work with reasonable skill and care, to manufacturer and applicable authority standards, using genuine or approved-equivalent materials.

Labor on repair work carries a written warranty of ninety days from completion. Components we supply carry the manufacturer's warranty, typically twelve months. Installation and project works carry a twelve-month workmanship warranty. The applicable terms are stated on your quotation.

Warranty does not cover: fair wear and tear; damage caused by misuse, neglect or third-party intervention; failure of parts supplied by you or by others; pre-existing defects we identified and you elected not to address; or consequences of conditions outside our control such as power supply irregularity or water quality.

We hold insurance appropriate to the work we carry out. Our liability for any claim is limited to putting the defective work right or, at our option, to the value of the works concerned.

We are not liable for indirect or consequential loss, including loss of income, loss of use or damage arising from a defect that existed before we attended.

Nothing in these terms limits liability for death or personal injury caused by our negligence, or for anything that cannot lawfully be limited.

Residential work is payable on completion unless agreed otherwise in writing. Commercial work is invoiced on agreed terms. Project works are paid in stages tied to verified completion milestones.

We accept cash, bank transfer and card. Where payment remains outstanding beyond agreed terms we reserve the right to suspend further work and to recover reasonable costs of collection.

If you are not satisfied, tell us within seven days of completion. We will return, inspect and, where the fault is ours, put it right at no charge.

Complaints should be sent to info@downtownservices.ae with the word COMPLAINT in the subject line, or raised by telephone on +971 50 705 3034. We acknowledge within one working day, investigate, and give you a written outcome within seven working days.

Cancellation and rescheduling are governed by our Refund and Cancellation Policy, which forms part of these terms.

These terms are governed by the laws of the United Arab Emirates and the emirate in which the work is carried out. Disputes are subject to the jurisdiction of the competent courts of that emirate.

We would far rather resolve any disagreement by talking to you first, and in practice almost always do.