One accountable partner for every technical system in the building.
Facility Management Services from Downtown Services is priced after a free site survey and issued as a written, itemized fixed proposal with an agreed program and service levels. We cover 109 communities across Dubai, Abu Dhabi and Sharjah. Call +971 50 705 3034 to arrange a survey.
Issued before a single tool comes out of the van.
Free of charge on any job that cannot be priced honestly by phone.
On labor and on every component we supply.
Trained, uniformed, insured, never day labor.
Buildings do not fail all at once. They fail one deferred item at a time: a pump that was never serviced, a riser that was never inspected, a fire damper nobody could access. Integrated facility management exists to make sure that every one of those items has an owner, a schedule and a record, so that the asset holds its value and the occupiers never notice the machinery keeping it running.
We provide hard facility management for residential towers, commercial buildings, retail units, warehouses, clinics and mixed-use developments. Our teams cover HVAC, plumbing, electrical, civil, common-area upkeep and planned preventative maintenance, working to an asset register and a documented PPM calendar that your board, owners' association or landlord can audit at any time.
Every commercial scope is different, so we price after a survey rather than guessing. Tell us the building, the systems and the outcome you need.
Typical response: within one working hour, Saturday to Thursday.
Book any option individually, or combine several into one scheduled visit.
| Facility Management option | Price |
|---|---|
| Planned Preventative Maintenance (PPM) Scheduled servicing that prevents failures rather than reacting to them. | On consultation |
| Building & Common Area Maintenance Keeping shared spaces and structures in presentable, safe condition. | On consultation |
| Plant Room & Pump Maintenance The equipment that the whole building depends on. | On consultation |
| 24/7 Emergency Response Cover A defined route and a defined response time, around the clock. | On consultation |
Commercial and project scopes are priced after a site survey. Every proposal is written, itemized and fixed.
Scheduled servicing that prevents failures rather than reacting to them.
Keeping shared spaces and structures in presentable, safe condition.
The equipment that the whole building depends on.
A defined route and a defined response time, around the clock.
Fixed written quotation issued before work begins, with a written warranty on completion.
The instruments we carry, the values we record, the standards we work to and the materials we install. Ask any contractor for the same four lists before you compare prices.
Every facility management services job follows the same documented seven-stage method, whether it is a single call-out or a full building program.
We walk every plant room, riser, roof and common area and record each asset: make, model, capacity, age, condition and criticality. This register becomes the foundation of everything that follows.
Each asset is condition-rated and the gaps are identified: missing servicing, deferred repairs, compliance shortfalls and items approaching end of life. You receive this as a written baseline before any contract is signed.
A planned preventative maintenance calendar is built asset by asset, with frequencies matched to manufacturer guidance and actual operating conditions. Scope, exclusions and service levels are agreed in writing.
Technicians are inducted, spares and consumables are stocked, access arrangements and permits are established, and the reporting structure is agreed with your management team.
Scheduled works are executed against the calendar, with each visit logged, signed and recorded against the asset. Nothing is marked complete without evidence.
A defined helpdesk route and response-time matrix covers reactive faults, with agreed escalation paths for critical systems such as lifts, fire systems, pumps and cooling.
You receive monthly reporting on completed PPM, reactive volumes, response times and spend, plus an annual condition report with a costed forward capital plan.
We publish a dedicated page for facility management services in every one of the 109 communities we serve, so you can see local considerations and response times before you call.
These apply to every service we run, on every property type, without small print you have to hunt for.
We hold a limited number of same-day slots each morning for urgent AC, plumbing and electrical faults. Call before 11:00 and we will tell you immediately whether one is free.
Book any two services at the same property on the same visit and the second is discounted by 10%. One trip, one team, one invoice.
If we diagnose a fault and you go ahead with the repair, the diagnosis is absorbed into the job. You are never charged twice for the same visit.
Take out an annual maintenance contract within 30 days of any completed job and the value of that job is credited against your first contract year.
Hard FM covers the physical building systems: HVAC, electrical, plumbing, fire, lifts and structure. Soft FM covers services delivered to occupiers such as cleaning, security, landscaping and waste. We specialize in hard FM and can coordinate soft FM providers alongside it.
Yes. Depending on building size and criticality we deploy either a permanent on-site team, a part-time resident technician or a scheduled visiting team. We will recommend the model that matches your building's actual demand profile.
Response times are defined in the contract by criticality. Critical systems typically carry a one to two hour attendance commitment, with lower-priority faults scheduled within agreed windows. The matrix is agreed before mobilization, not afterwards.
Yes. We run a structured takeover including asset verification, documentation transfer, outstanding-defect capture and a parallel-running period so nothing falls between the two contracts.
Monthly reports covering PPM completion, reactive volumes, response performance, spend against budget and open issues, plus an annual condition report with forward capital planning.
Yes. We maintain the records required for statutory and authority compliance on the systems within our scope, and flag any gap that falls outside it.
Call, WhatsApp or send the form. Fixed quotation before work begins, every time.
Send us the details of your property and we will respond with an itemized quotation, usually within one working hour.
