Help Center
Help Center
Every question we get asked, answered in plain language. 208 answers across 13 topics, and it grows every week because we turn real customer questions into entries here.
208 answers
13 topicsUpdated 2026-08-18
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Booking & payment
8 answers
Scheduling & access
6 answers
Standards & warranty
6 answers
Tenancy & property management
5 answers
Air Conditioning
32 answers
How often should air conditioning be serviced in the UAE?Why is water dripping from my AC grille?Do you supply and install new AC units?Is topping up the gas a permanent fix?Can you work in towers with strict building management rules?What warranty do you provide on AC repairs?How often should air ducts be cleaned?Will duct cleaning make a mess in my property?Can duct cleaning reduce my cooling bill?Do you clean flexible ducting as well as rigid?Is the antimicrobial treatment safe for children and pets?How long does a full duct clean take?Is twice a year enough for a villa?Does servicing actually reduce my DEWA bill?Should I service a brand new AC?Can I just change the filters myself?Why does my AC cool at night but not in the afternoon?Is ice on the pipe a refrigerant problem?How long should an AC take to cool a room?My unit trips the breaker. What does that mean?How long should a new AC last in Dubai?Is an inverter unit worth the extra cost?Can I replace just the indoor unit?Will you tell me honestly if repair is better?Will duct cleaning make a mess in the property?How long does it take?Is the antimicrobial treatment safe around children?Do you clean flexible ducting too?Can I clear the drain myself?Does the ceiling always need replacing?Why does it only happen in summer?Is this covered by an AMC?
Plumbing & Electrical
19 answers
Do you attend plumbing emergencies outside working hours?Can you find a leak without breaking the wall?Why has my water pressure dropped throughout the property?Should I repair or replace an ageing water heater?Do you handle full villa re-piping?Will you make good the wall after the repair?Why does my circuit breaker keep tripping?Do I need to upgrade my distribution board?Can you install an EV charger at my villa?Do you handle full villa rewiring?Is your electrical work certified?Can you improve the lighting in an existing property?How much does leak detection cost?My water bill jumped but I see no damage. Is that possible?Will my insurance cover it?Is it safe to keep resetting the breaker?Why does it only trip in humid weather?Can I just fit a bigger breaker?How much does fault-finding cost?
Cleaning
29 answers
What is the difference between a regular clean and a deep clean?How long does a deep clean take?Do you bring your own equipment and materials?Are your cleaning products safe for children and pets?Do you offer move-in and move-out cleaning?Can you clean an occupied property?How long does upholstery take to dry?Will cleaning damage or shrink my sofa?Can you remove pet odors completely?Do you clean curtains without taking them down?Are the products safe for children and pets?How often should sofas and carpets be professionally cleaned?How often should a water tank be cleaned?How long will my water supply be interrupted?Is the disinfectant safe?Do you clean both GRP and concrete tanks?Will I receive proof that the work was done?Can you clean tanks for whole buildings?Can I stay in the property during the clean?Should I clean before or after removing the furniture?Do you provide a certificate or photographs?Can you also do the touch-up painting?How far in advance should I book?Will I lose water supply for long?Do you clean concrete tanks as well as GRP?What proof do I get?How long until I can use the sofa?Will cleaning shrink my sofa?Can you remove pet odor completely?
Finishes & Surfaces
25 answers
How long does it take to repaint a villa?Can we stay in the property while you paint?How many coats will you apply?Do you repair cracks and damaged plaster first?What paint brands do you use?Do you paint exteriors and boundary walls?Can scratched or etched marble really be restored?How long does marble polishing take?Is the process messy?What is the difference between polishing and crystallization?Can you restore grout without replacing tiles?Do you seal the floor afterwards?Can you repair a wardrobe rather than replace it?Why do my doors stick in summer?Do you make bespoke wardrobes and storage?What materials do you work with?Do you handle external timber?How long does bespoke joinery take?Can deep scratches really be removed?Is it messy?How long does the finish last?Do you also fix the grout and loose tiles?Which brands do you use?Do you repair cracks first?What does it cost?
Fit-Out & Ceilings
16 answers
How long does a false ceiling take to install?Can you repair a water-damaged ceiling?Do you install cove and cornice lighting?What is the difference between standard and moisture-resistant board?Can gypsum partitions provide sound insulation?Will you paint the ceiling after installation?How long does a villa renovation take?Do you handle authority approvals?How are payments structured?Can I live in the property during renovation?Do you provide design as well as construction?What warranty do you offer on renovation work?How long before I can use the room?Can gypsum partitions provide real sound insulation?Do you paint the ceiling afterwards?Will the repair be invisible?
Carpentry & Joinery
4 answers
General & Handyman
6 answers
Contracts & AMC
20 answers
What does an annual maintenance contract typically cover?How much does an AMC cost?How many visits are included each year?Can I add or remove services during the contract?Do you offer contracts for buildings and portfolios?What happens when something fails outside working hours?What trades can you supply?What is the minimum deployment period?Who handles visas, insurance and payroll?What if a worker does not meet our standard?Do the workers bring their own tools?Can you supply staff at very short notice?Does an AMC cover a compressor replacement?Can I add services during the year?What happens if I sell the property?Do you cover buildings and portfolios?What is the single most important task on this list?Is this different for an apartment?Can you run this calendar for me?What about holiday homes?
Business & Facilities
32 answers
What is the difference between hard and soft facility management?Do you provide on-site technicians?How quickly do you respond to emergencies?Can you take over from an existing FM provider?What reporting do you provide?Do you handle compliance documentation?How often should commercial HVAC plant be serviced?Do you maintain district cooling interfaces?Can maintenance genuinely reduce our cooling costs?Do you provide out-of-hours servicing?Can you take over a plant with no service history?Do you clean outside business hours?Are your cleaning staff directly employed?Do you supply consumables?How do you manage quality over a long contract?Can you provide specialized cleaning for clinics or food premises?What is the minimum contract term?How long does an office fit-out take?Do you handle landlord and authority approvals?Can you work in occupied premises?Do you provide maintenance after the fit-out?Can you handle dilapidation and reinstatement at lease end?What documentation do we receive at handover?What does MEP actually cover?Do you work on occupied buildings?Can you take over a project another contractor started?Do you provide testing and commissioning only?Which authorities do you coordinate with?How is MEP work priced?Do we need both hard and soft FM?How quickly can you survey our building?Why do you not publish commercial prices?
Offers & Guarantees
Four good reasons to book this week
These apply to every service we run, on every property type, without small print you have to hunt for.
01
Same-day slots
We hold a limited number of same-day slots each morning for urgent AC, plumbing and electrical faults. Call before 11:00 and we will tell you immediately whether one is free.
02
Two services, one visit
Book any two services at the same property on the same visit and the second is discounted by 10%. One trip, one team, one invoice.
03
Diagnosis you do not pay twice for
If we diagnose a fault and you go ahead with the repair, the diagnosis is absorbed into the job. You are never charged twice for the same visit.
04
Annual contract credit
Take out an annual maintenance contract within 30 days of any completed job and the value of that job is credited against your first contract year.
Ready When You Are
Cannot find your answer?
Send it to us on WhatsApp. We reply to every message, usually within a working hour.
- Fixed written quotation before any work begins
- Trained, uniformed, directly employed technicians
- Same-day attendance for genuine emergencies
- Written warranty on labor and supplied parts
- One accountable company for every trade