A defined route and a defined response time, around the clock.
Issued before a single tool comes out of the van.
Free of charge on any job that cannot be priced honestly by phone.
On labor and on every component we supply.
Trained, uniformed, insured, never day labor.
A defined route and a defined response time, around the clock. It forms part of our wider facility management services offering, and can be booked as a standalone visit or combined with other work at the same property, which saves you a second call-out and earns a 10% discount on the additional service.
Buildings do not fail all at once. They fail one deferred item at a time: a pump that was never serviced, a riser that was never inspected, a fire damper nobody could access. Integrated facility management exists to make sure that every one of those items has an owner, a schedule and a record, so that the asset holds its value and the occupiers never notice the machinery keeping it running.
Tell us the building, the systems and the outcome you need. We survey free of charge and come back with a written, itemized proposal.
24/7 Emergency Response Cover follows the same documented process as every job in our facility management services division.
We walk every plant room, riser, roof and common area and record each asset: make, model, capacity, age, condition and criticality. This register becomes the foundation of everything that follows.
Each asset is condition-rated and the gaps are identified: missing servicing, deferred repairs, compliance shortfalls and items approaching end of life. You receive this as a written baseline before any contract is signed.
A planned preventative maintenance calendar is built asset by asset, with frequencies matched to manufacturer guidance and actual operating conditions. Scope, exclusions and service levels are agreed in writing.
Technicians are inducted, spares and consumables are stocked, access arrangements and permits are established, and the reporting structure is agreed with your management team.
Scheduled works are executed against the calendar, with each visit logged, signed and recorded against the asset. Nothing is marked complete without evidence.
A defined helpdesk route and response-time matrix covers reactive faults, with agreed escalation paths for critical systems such as lifts, fire systems, pumps and cooling.
You receive monthly reporting on completed PPM, reactive volumes, response times and spend, plus an annual condition report with a costed forward capital plan.
Tell us about the property and we will confirm the scope and the price before scheduling.
These apply to every service we run, on every property type, without small print you have to hunt for.
We hold a limited number of same-day slots each morning for urgent AC, plumbing and electrical faults. Call before 11:00 and we will tell you immediately whether one is free.
Book any two services at the same property on the same visit and the second is discounted by 10%. One trip, one team, one invoice.
If we diagnose a fault and you go ahead with the repair, the diagnosis is absorbed into the job. You are never charged twice for the same visit.
Take out an annual maintenance contract within 30 days of any completed job and the value of that job is credited against your first contract year.
After survey. Commercial and building-scale scopes vary so widely that a published rate would be meaningless. We survey the site, issue a written findings report and then provide an itemized, fixed proposal with a program. Survey and proposal are free and carry no obligation.
Usually within two working days across Dubai, Abu Dhabi and Sharjah, and often sooner. Send us the building details on WhatsApp and we will confirm a slot the same day.
Yes. Most clients move from a one-off scope onto a rolling contract with agreed service levels, response times and reporting, so the team that knows the building is the team that keeps it running.
We work across 73 communities in Dubai, 26 in Abu Dhabi and 10 in Sharjah, including commercial and industrial districts. Send us the address and we will confirm coverage.
Yes. We run a structured takeover including asset verification, documentation transfer, outstanding-defect capture and a parallel-running period so nothing falls between the two contracts.
Monthly reports covering PPM completion, reactive volumes, response performance, spend against budget and open issues, plus an annual condition report with forward capital planning.
Dedicated pages for every community we serve.
Fixed quotation before work begins. Same-day attendance for urgent jobs.
Send the details and we will reply with an itemized quotation, usually within one working hour.
