32 answers, written the same way we would answer you on WhatsApp.
Hard FM covers the physical building systems: HVAC, electrical, plumbing, fire, lifts and structure. Soft FM covers services delivered to occupiers such as cleaning, security, landscaping and waste. We specialize in hard FM and can coordinate soft FM providers alongside it.
Yes. Depending on building size and criticality we deploy either a permanent on-site team, a part-time resident technician or a scheduled visiting team. We will recommend the model that matches your building's actual demand profile.
Response times are defined in the contract by criticality. Critical systems typically carry a one to two hour attendance commitment, with lower-priority faults scheduled within agreed windows. The matrix is agreed before mobilization, not afterwards.
Yes. We run a structured takeover including asset verification, documentation transfer, outstanding-defect capture and a parallel-running period so nothing falls between the two contracts.
Monthly reports covering PPM completion, reactive volumes, response performance, spend against budget and open issues, plus an annual condition report with forward capital planning.
Yes. We maintain the records required for statutory and authority compliance on the systems within our scope, and flag any gap that falls outside it.
Chillers and AHUs typically need quarterly attention with an annual major service, while FCUs and package units are usually serviced two to four times a year. High-duty plant in continuous operation needs a tighter schedule, which we determine from the running hours.
Yes. We service the building side of district cooling connections: heat exchangers, ETS units, valves, strainers, BTU meters and the distribution network of FCUs and AHUs beyond it.
Yes, and the mechanism is straightforward: clean heat exchange surfaces, correct refrigerant charge, calibrated controls and correct airflow all reduce the work the plant has to do. We trend the readings so the improvement is visible in data rather than asserted.
Yes. Most commercial servicing is scheduled outside trading or office hours precisely to avoid disrupting occupiers, and this is built into the contract from the start.
Yes. We begin with a full condition survey and baseline readings, produce a rectification list to bring the plant back to a maintainable standard, and then move it onto a normal program.
Yes. Most office and retail contracts are delivered early morning, evening or overnight so that cleaning never interferes with trading or working hours. Day porters can be provided where continuous presence is needed.
Yes. All cleaning staff are our own employees, uniformed, trained on your site specifically and covered by our insurance. We do not subcontract contract cleaning.
Yes, we can supply and manage all washroom and cleaning consumables as part of the contract, with stock monitored so items never run out. Alternatively we work with client-supplied consumables if you prefer.
Through a written scope, a named supervisor, scored periodic audits and scheduled review meetings. Audit scores are shared with you, so any drift is visible and correctable early.
Yes. Healthcare and food environments follow specific protocols on chemicals, color-coded equipment, frequencies and documentation, and we build the contract accordingly.
We offer terms from three months upwards. Most clients settle on twelve-month contracts with a defined review point at six months.
A straightforward 200 square meter office typically takes six to ten weeks from approval, with approvals themselves adding two to four weeks beforehand. Larger or more technical spaces take longer, and we issue a written program before committing.
Yes. Preparing and submitting drawing packages to the landlord, free zone authority, municipality and Civil Defence is part of our scope, including managing comments through to permit issue.
Yes. We phase works and use out-of-hours or weekend programs with dust and noise containment so that business operations continue during the fit-out.
Yes. Most clients move straight onto a maintenance contract at handover, which means the team maintaining the space is the team that built it and knows exactly what is behind every wall.
Yes. We survey against the original lease condition, price the reinstatement scope and execute it to the landlord's requirements, including obtaining sign-off.
As-built drawings, testing and commissioning records, equipment warranties, operating and maintenance manuals and all authority completion certificates.
Mechanical (HVAC, ventilation, chilled water), electrical (LV distribution, lighting, containment, emergency systems) and plumbing (domestic water, drainage, pumping, pressure systems), together with the controls that tie them together.
Yes, and most of our MEP work is in live buildings. Works are phased and often carried out out-of-hours, with temporary provisions arranged so occupiers keep supply and cooling throughout.
Yes. We begin with a survey and documentation review to establish exactly what has been installed and what was actually commissioned, then issue a written scope to complete or correct the works.
Yes. We are frequently engaged for independent testing, balancing and commissioning of systems installed by others, and we issue full recorded results.
Depending on the emirate and the building, this typically includes DEWA or ADDC, the relevant municipality, Civil Defence, free zone authorities and the landlord's technical team.
Every MEP scope is priced after survey, because building services vary enormously between properties. We provide a written, itemized proposal with a clear program before any commitment.
Most buildings need both, but they do not have to come from one provider. We specialize in hard FM and are happy to coordinate alongside your existing cleaning, security or landscaping contractors.
Usually within two working days across Dubai, Abu Dhabi and Sharjah. The survey and the written findings report are free of charge and carry no obligation.
Because two buildings of identical size can carry completely different plant, condition and compliance requirements. A published rate would mislead you. We survey, report, then quote an itemized fixed proposal.
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