32 answers, written the same way we would answer you on WhatsApp.
We recommend a full service twice a year for residential systems: ideally in March before the summer load begins, and again in September once the worst of the heat has passed. Properties with pets, heavy occupancy or nearby construction benefit from a third filter-focused visit.
In almost every case the condensate drain line is blocked with biological growth or dust sludge, so water backs up in the drain pan and overflows into the ceiling. It is a straightforward fix if caught early, but left alone it will destroy gypsum, stain paint and can reach light fittings.
Yes. We carry out heat-load assessments, recommend correctly sized equipment, supply the unit, remove and dispose of the old system, install new pipework and drainage where required, and commission the installation with full documentation.
No. Refrigerant is contained in a sealed circuit and does not get used up, so if the charge is low there is a leak. We locate and repair the leak, pressure-test the circuit, pull a deep vacuum and then weigh in the correct charge.
Yes. We handle contractor registration, work permits, insurance documentation, service-lift bookings and approved working hours with the building management team before the visit.
Labor is warranted for 90 days and supplied components carry the manufacturer's warranty, typically 12 months. Full system installations carry a 12-month workmanship warranty in addition to the equipment warranty.
Every three to five years for a typical family home, and every two years where there are pets, allergy sufferers, heavy occupancy or ongoing construction nearby. Newly completed or recently renovated properties should be cleaned once the building work is finished.
No. The system is held under negative pressure for the entire clean, so debris travels into the collection unit rather than into your rooms. Floors and furniture are sheeted as a further precaution and the work area is left clean.
Restoring free airflow usually improves system efficiency, because the blower no longer has to work against a restricted path. The saving varies by system and by how heavily fouled the ductwork was, so we prefer to show you the before-and-after footage rather than promise a percentage.
Yes, although flexible ducting requires a gentler technique to avoid damaging the inner liner. Where flexible runs are torn, crushed or beyond cleaning, we will tell you and quote for replacement instead.
Yes. We use low-odor, approved products applied as a fine fog, and the property is ready for normal occupancy shortly after the treatment has settled. We will always tell you the recommended wait time on the day.
A two-bedroom apartment typically takes three to five hours. A large villa with multiple systems is usually a full day, occasionally two where duct runs are long or access is restricted.
For most villas, yes, provided both visits are genuine services rather than filter rinses. Villas with pets, high occupancy, pool plant rooms or nearby construction generally benefit from a third, lighter visit focused on filters and drainage.
Restoring clean heat-transfer surfaces and correct airflow reduces the work the system has to do, so consumption falls. The size of the saving depends entirely on how fouled the system was, which is why we record before-and-after readings rather than quote a percentage.
Yes, from the first year. New systems accumulate construction dust during fit-out and often arrive slightly over- or under-charged. The first service is as much a commissioning check as a clean.
Absolutely, and you should between services. Washing a filter every four to six weeks is the single most useful thing an owner can do. It does not replace coil cleaning, drain flushing or the electrical checks, but it helps a great deal.
Almost always a heat-rejection problem: a fouled or poorly ventilated condenser, or a system marginally undersized for the peak load. At night the ambient drops and the system copes; at 45°C it cannot.
It can be, but restricted airflow causes it just as often. A blocked filter, a dirty coil or closed grilles all drop the evaporator below freezing. Defrost first, then diagnose.
A correctly sized system should pull a closed, shaded room down by four to five degrees within the first hour. If it takes all afternoon, something in the list above is wrong.
Usually a failing compressor drawing locked-rotor current, a shorted fan motor, or a genuine electrical fault. Stop resetting the breaker repeatedly and have it tested, because repeated restarts under fault conditions do further damage.
Eight to twelve years for a split system and twelve to fifteen for a ducted system, provided it is serviced twice a year. Coastal properties sit at the lower end of both ranges because of salt attack on the condenser.
In the UAE, generally yes. Inverter compressors modulate rather than cycling on and off, which suits our long cooling season and typically pays back the price difference within a few years on a heavily used system.
It is rarely advisable. Indoor and outdoor units are matched pairs designed to work together, and mixing them usually means reduced capacity, warranty problems and poor efficiency.
Yes. We quote both where both are viable and we set out the three-year cost of each. We would rather do a AED 449 repair now and earn the replacement in four years than sell you a machine you did not need.
No, when it is done under negative pressure. The system is held at negative pressure for the entire clean so debris travels into the collection unit rather than into your rooms, and floors and furniture are sheeted as a further precaution.
A two-bedroom apartment is typically three to five hours. A large villa with multiple systems is usually a full day, occasionally two where duct runs are long or access is restricted.
Yes. We use low-odor, approved products applied as a fine fog, and we tell you on the day how long to wait before normal occupancy.
Yes, with a gentler technique to protect the inner liner. Where flexible runs are torn, crushed or beyond cleaning we will say so and quote for replacement instead of pretending a clean will help.
You can pour a little warm water through an accessible drain point, but avoid pushing anything rigid into the line. Most drains in UAE ceilings are in awkward positions where a slip damages the pan or the pipe, which turns a small job into a large one.
No. If it is caught early, drying and stain-blocking is often enough. Once the board has softened or sagged, that section has to be cut out and replaced, which is why acting on the first damp patch is worth so much.
Condensate volume tracks humidity and run time, both of which peak from May to September. A marginal drain that copes in winter is overwhelmed in July.
Yes. Drain clearance and the associated diagnosis are covered under our annual maintenance contracts, and the twice-yearly flush is designed to stop it happening in the first place.
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