20 answers, written the same way we would answer you on WhatsApp.
Most residential contracts cover scheduled AC servicing, plumbing and electrical maintenance, minor repairs and unlimited call-outs on covered systems. Major component replacement is normally quoted separately at contract rates, and we state that clearly in the agreement.
Pricing depends on property size, the number of AC units and the systems included. A one-bedroom apartment typically starts around AED 1,499 per year, while a large villa with multiple systems is priced after survey. Every quotation is itemized.
Standard residential contracts include two full preventative visits plus unlimited call-outs on covered systems. Larger properties and buildings usually move to a quarterly or monthly schedule.
Yes. Contracts can be amended mid-term and the annual figure is adjusted proportionally. Many customers begin with AC and plumbing and add electrical or cleaning once they see how the program works.
Yes. We hold contracts for multi-unit buildings, landlord portfolios and commercial premises, with consolidated reporting and a single account contact across every property.
Contract customers receive priority emergency attendance. Emergency response is included for covered systems within the agreed contract hours, and out-of-hours attendance is available at pre-agreed contract rates.
AC technicians, plumbers, electricians, painters, masons, carpenters, tilers, welders, general helpers, cleaners and site supervisors. If you need a trade not listed, ask, we will tell you honestly whether we can supply it.
We supply from a single day upwards, though monthly and longer terms attract significantly better rates. There is no maximum term.
We do, entirely. All personnel are our own employees with valid documentation, medical insurance and workmen's compensation cover. You have no sponsorship or payroll administration.
Tell us and we replace the individual without argument and without a gap in coverage. Replacement is part of the service, not an exception to it.
Yes. Personnel arrive with the hand tools and personal protective equipment appropriate to their trade. Specialist plant and machinery can be supplied separately on request.
Frequently, yes, depending on trade and current deployment. We hold bench capacity in the higher-demand trades specifically to support urgent mobilizations.
Not usually, and any contract that claims to at a low price is worth reading twice. Major components are normally quoted separately at contract rates, which are meaningfully lower than standard rates.
Yes. Contracts can be amended mid-term with the annual figure adjusted proportionally. Many customers start with AC and plumbing and add electrical or cleaning later.
The contract can be transferred to the new owner at no charge, or canceled on thirty days notice with the unused portion refunded pro rata.
Yes, with multi-unit scheduling, common-area and plant-room coverage, consolidated reporting and a single named account contact.
The March AC service. Everything else can slip a month without serious consequence; entering a UAE summer on an unserviced system is how compressors fail.
The tasks are the same but several are handled by building management, particularly tank cleaning and external items. Confirm what your building covers so you are not paying twice or, worse, assuming.
Yes, that is essentially what an annual maintenance contract is: this calendar, scheduled, with the visits scheduled a year in advance and a written report after each one.
Short-let properties need a tighter cycle, particularly filter checks, upholstery cleaning and drainage, because occupancy turnover is far higher than a family home.
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