Scheduling & access

Saturday to Thursday, 8am to 8pm, and Friday 9am to 6pm. The emergency line is open around the clock for water escape, total cooling failure and electrical faults.

Yes. Evening and weekend slots are popular with working households and with towers that restrict weekday contractor access. Commercial servicing is routinely scheduled out of hours by default.

Yes. Contractor registration, work permits, insurance documentation, service-lift booking and approved working hours are all arranged by us before the visit, as part of the job.

We can work with a key handover, a concierge, building management or a property manager. Tell us the arrangement at booking and we will confirm it in writing so there is no confusion on the day.

It varies by service, and every service page on this site gives a realistic duration. We give you a time window rather than a vague half-day and we call ahead if we are running late.

Cancel or reschedule free of charge more than 24 hours ahead. Inside that window a small charge may apply, and we waive it as a matter of routine for genuine emergencies. The full terms are on our refund page.